Ticket intake
Create tickets from configured email aliases and website forms, with Live Chat available through its integration.
Odoo Helpdesk
Odoo Helpdesk
Bring customer issues into a shared queue with ownership, priorities, and service targets.
Solution overview
A closer look at Odoo Helpdesk.
Team workflow
Assign tickets, organize stages, and follow activities and customer communication.
Service targets
Define SLA policies and review deadlines and team workload.
Connected support
Link support work to timesheets and relevant sales or self-service applications.
A connected workflow
How it works in your business.
A customer raises an issue, the team prioritizes and assigns it, and the ticket is followed through resolution and customer feedback.
Explore official Odoo featuresMore module information
Track customer support tickets and service activity.
Your local technology partner
What Digi Data offers.
Digi Data configures teams, channels, stages, assignment rules, SLA policies, and reports, and scopes any support-contract or time-recording integration.
Explore all Odoo ERP solutions-
Discovery & implementation planning
We map your business processes, identify the applications you need, and define an achievable scope.
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Configuration & data migration
We configure your workflows and prepare agreed customer, supplier, product, inventory, and accounting data for migration.
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Training, go-live & ongoing support
We guide your team through testing and adoption, with implementation and support responsibilities agreed for your project.
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Integrations & customization
Where standard functionality does not cover your requirements, we scope integrations and customization separately.
Start a useful conversation
Tell us what you need.
Your current environment
Share the systems, users, locations, and existing products relevant to this solution.
Your business priorities
Tell us what needs to improve, your intended timeline, and any operational constraints.
Your next step
Call our team to discuss suitability, arrange a demonstration where relevant, or prepare a scoped quotation.